Todd Whitthorne, President of ACAP Health Consulting, and Tom Kane, Executive Vice President and Director of Life & Health for Stephens Insurance, are interviewed by Frank Thomas in this episode of Stephens Viewpoints. Todd, Tom, and
Frank discuss the epidemic of obesity in America and around the world.
[:31] According to the CDC, productivity losses from missed work cost employers about $225 billion annually, not to mention the impact that prolonged absences from work have on the individual.
[1:00] ACAP’s mission is to measurably improve the health of the employee population by impacting the risk factors that contribute to costly conditions that are preventable. ACAP partners with Stephens in this mission. Client companies seek intentionally to improve employee health over time.
[2:45] Tom presents a 4,000-employee population client case study. In five years, almost 2,000 client employees participated in Naturally Slim, for an aggregate weight loss of almost 20,000 lbs. Their cost curve is back to 2006 numbers.
[3:46] Health touches everything, especially productivity and employee happiness. There are many benefits to a company culture of health. Most of today’s top-performing companies have a strong culture of health.
[4:46] 40% of American adults are obese, meaning their Body Mass Index is 30 or greater. In 1980 that number was about 15%. It is predicted that 60% of today’s children will be obese by age 35.
[5:44] If we do our job properly, we can deliver interventions that are clinically measurable, that we can put performance guarantees around, and that are imminently scalable, and that are easy for the employer and the employee to facilitate.
[6:09] Stephens is great at helping companies understand the value of a program where people feel better, sleep better, miss less work, and are happier. No one loses in that equation. The C-Suite needs to lead by example. Everyone needs to feel personal accountability for their health. This includes spouses and children.
[7:24] Todd sees “wellness” two ways; cultural wellness programs and clinical wellness. He explains Metabolic Syndrome in terms of a scoreboard, with blood glucose being the most important score.
[8:41] Todd examines the numbers behind wellness programs. If you can prevent an employee from converting from prediabetes to diabetes, that’s great. 37% of Americans are prediabetic. 90% of them don’t know it. 12% of Americans are diabetic. Individuals want to look and feel better.
[9:47] No one has more impact on your health than you do.
[11:34] Naturally Slim helps people with their behavior and habits. There are weekly lessons that help with skills around food.
[15:00] Social contagiousness applies to weight loss. A lot of people lean in toward success.
[16:37] Hunger is a continuum.
[18:11] Some individuals in Tom’s department have had tremendous success with Naturally Slim. Small incremental weight loss can have dramatic improvement in health.
[19:21] How should employers address the health concerns of the various generations in their workforce? Personalize the message and meet people where they are.
[20:57] Todd says leadership from the C-Suite is the most critical aspect of a culture of health. Tom says you’ve got to be able to challenge the status quo. If you want different outcomes, you have to have different strategies.
[23:31] If you want more information, please don’t hesitate to contact Stephens Insurance.
Kara Trott, Founder and CEO of Quantum Health and Walker Bowden, Director of Self-Funded Marketing for Stephens Insurance, are interviewed by Frank Thomas in this episode of Stephens Viewpoints. Kara, Walker and Frank discuss innovations in engagement that allow members to navigate much better the healthcare maze.
[:48] Kara’s career before healthcare was working with companies connecting with customers on their journey purchasing consumer goods and services — where people were getting value during the journey.
[1:40] Kara moved into healthcare in an advisory role on managed care strategies. She saw a fundamental problem with the healthcare journey being a bewildering experience for the consumer. She considered ways to shorten the journey and reduce costs.
[3:00] Employers, working with advisors like Stephens, work to get advances in care and treatment to connect effectively with humans. The system, as is, is too complex and benefits are hard to access.
[4:10] Kara wants someone to be primarily responsible for guiding a person requiring healthcare through the journey. She sees companies recognizing that people on a healthcare journey do not act or engage the same as people on a chosen journey.
[4:51] Walker says employers struggle to connect their employees to the services they need when they need them. The Quantum Real-Time Intercept helps to engage employees earlier and catch things when there is time to intervene. Engagement is over 60%. Cost savings come when preventive care is used.
[6:36] Kara sees Quantum Health as an industry disruptor by engaging the member in a customer model rather than a transaction model.
[8:40] Companies are responding to the model. Quantum has grown at 40% a year over the last 10 years. Companies are looking for solutions to get the best from the network.
[10:16] Walker sees that a variety of clients are embracing the Quantum model. Walker explains the Quantum model. It is a one-stop shop for employees.
[12:18] Karen sees advances in technology as positive. But while technology advances, the human experience does not change. The need for healthcare causes agitation. This agitation literally shuts down cognitive functions. There needs to be an expert guide.
[14:17] Walker explains the goals of the Stephens and Quantum Health partnership. They want to educate employers to understand that, from a self-funded viewpoint, there’s a different way to manage risks. Compare your current model to Quantum’s services.
[16:00] Quantum Health calls themselves ‘Healthcare Warriors.’ Members have a better experience and they achieve health savings.
[17:31] Stay tuned for more insights from Stephens Insurance.